Text to Speech vs Prerecorded Messages in IVR

There are pros and cons using TTS or prerecorded messages in Interactive Voice Response systems

Read more...

In News

2019-03-18

By:Aivis Olsteins

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

Read more...

In News

2019-03-15

By:Aivis Olsteins

IVR for Call Center

Interactive Voice Systems are effective way to reduce workload of Call Center agents.

Read more...

In News

2019-03-14

By:Aivis Olsteins

IVR Builder Introduction - Next Steps

IVR Builder tutorial #2 - add a playback functionality to simple Voice Mail system

Read more...

In News

2019-03-07

By:Aivis Olsteins

Types of SMS Services Small and Medium Operators Can Provide

In this article I will try to list SMS services by their type

Read more...

In News

2019-02-28

By:Aivis Olsteins

How to quickly build your own simple voice mail responder

Here is simple example what you can do with IVR builder. We start from simple voice mail.

Read more...

In News

2019-02-27

By:Aivis Olsteins

Announcing IVR Builder

It is finally here: easy to use yet powerful IVR building service for everyone

Read more...

In News

2019-02-22

By:Aivis Olsteins

SIP Load balancer on Cloud

Some thoughts about using Load Balancer when placing your SIP services on public cloud like AWS

Read more...

In News

2019-02-13

By:Aivis Olsteins

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

Read more...

In News

2019-02-08

By:Aivis Olsteins

Intelligent Interactive Voice Response

IVR systems can automate lots of routine tasks and increase customer satisfaction if properly implemented

Read more...

In News

2019-01-25

By:Aivis Olsteins

Get in Touch

If you have something to say, please use the contact form below to get in touch with us. We will get back to you as soon as possible.

Mail Us

DataTechLabs SIA, Muzikas str 12A
Jurmala, LV-2008, Latvia.

Call Us

+371 67 66 09 01
+ 1 202 499 1550

E-mail Us

info@datatechlabs.com
support@datatechlabs.com