IVR Builder Software

Requirements and components of a modern IVR building software system.

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In News

2019-04-04

By:Aivis Olsteins

Text to Speech vs Prerecorded Messages in IVR

There are pros and cons using TTS or prerecorded messages in Interactive Voice Response systems

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In News

2019-03-18

By:Aivis Olsteins

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

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In News

2019-03-15

By:Aivis Olsteins

IVR for Call Center

Interactive Voice Systems are effective way to reduce workload of Call Center agents.

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In News

2019-03-14

By:Aivis Olsteins

IVR Builder Introduction - Next Steps

IVR Builder tutorial #2 - add a playback functionality to simple Voice Mail system

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In News

2019-03-07

By:Aivis Olsteins

Types of SMS Services Small and Medium Operators Can Provide

In this article I will try to list SMS services by their type

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In News

2019-02-28

By:Aivis Olsteins

How to quickly build your own simple voice mail responder

Here is simple example what you can do with IVR builder. We start from simple voice mail.

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In News

2019-02-27

By:Aivis Olsteins

Announcing IVR Builder

It is finally here: easy to use yet powerful IVR building service for everyone

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In News

2019-02-22

By:Aivis Olsteins

SIP Load balancer on Cloud

Some thoughts about using Load Balancer when placing your SIP services on public cloud like AWS

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In News

2019-02-13

By:Aivis Olsteins

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

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In News

2019-02-08

By:Aivis Olsteins

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