Use case: Customer Support
More customer friendly interaction via 2 way SMS. Receive customer responses via API or SMPP protocol on your existing infrastructure, or respond via web based interface. Works also with toll free SMS numbers: let your customers interact with you not only via toll free calling, but also via toll free messaging.
Send out messaging campaigns.
Create customized IVRs for better interaction. Flexible menus, based on time of the day or day of the week, or users language preferences. Generate responses from your backend systems, and speak them out via text-to-speech (TTS) engine. Store responses in Voice Mail, notify responsible person via email or SMS.
Customer Support
Engage with your customers through all communication channels. Voice calls are still important and SMS usage increases constantly. Let your customers to interact with you by replying to your toll free or regular SMS message and voice calls.Use case highlights
- - Two way SMS
- - SMS enabled DID numbers
- - Programmable IVR
How it works?
Users are now able to reply to the SMS sent out to them
What You Need?
The responses can be stored in the database for later analysis, immediate reply or forwarded to your system immediatelly
Two way SMS number or SMS-enabled DID number
Carrier to terminate SMS
What are the Benefits to Your Customer?
Possibility of 2way SMS communications with recipients
Automation of their backend communication processes
What are the Tools We Provide You?
A Cloud Based Turnkey platform for SMS DID number provisioning
Billing of DID numbers based on the CLI and destination of the message
Flexible and Intelligent Two way SMS Routing
Reporting and Analysis Tools
How it works?
Like regular DID numbers, but these can also receive SMS
Recipient of SMS sees real CLI of sender
What You Need?
SMS enabled DID number
Carrier to terminate SMS
What are the Benefits to Your Customer?
Possibility of 2way SMS communications with recipients
Automation of their backend communication processes
What are the Tools We Provide You?
A Cloud Based Turnkey platform for SMS DID number provisioning
Billing of DID numbers based on the CLI and destination of the message
Flexible and Intelligent Two way SMS Routing
Reporting and Analysis Tools
How it works?
Create, modify and test your IVR process script. It is freely configurable and comes with many modules
Features extensive logic based on Caller ID, Called number, date and time, and many other factors.
Can process DTMFs, play prerecorded messages and text-to-speech, record voice messages, send SMS and emails
NEW: Now can process Credit Card payments online (see PayIVR)
What You Need?
An optional DID number. If you do not have any, please ask us
For Credit Card authorization: an account with Authorize.net
What are the Benefits to Your Customer?
High degree of automation, less manual work
Seemless integration with existing systems via APIs
What are the Tools We Provide You?
A Cloud Based Turnkey platform for processing of IVR scripts
Reporting and Analysis Tools
How it works?
When voice call arrives on our platform, we will query your backend system for what text to pass to the TTS and play to the customer
What You Need?
A backend or a system which actually requires TTS ganarated voice messages
What are the Benefits to Your Customer?
Cost savings by increased automation
More features and availability: ability to process calls any time of the day and in many languages
What are the Tools We Provide You?
A Cloud Based Turnkey platform for Call processing and text-to-speech generation
Flexible and Intelligent Call Routing
Reporting and Analysis Tools
