Customer Support

Use case: Customer Support

More customer friendly interaction via 2 way SMS. Receive customer responses via API or SMPP protocol on your existing infrastructure, or respond via web based interface. Works also with toll free SMS numbers: let your customers interact with you not only via toll free calling, but also via toll free messaging.

Send out messaging campaigns.

Create customized IVRs for better interaction. Flexible menus, based on time of the day or day of the week, or users language preferences. Generate responses from your backend systems, and speak them out via text-to-speech (TTS) engine. Store responses in Voice Mail, notify responsible person via email or SMS.

Customer Support

Engage with your customers through all communication channels. Voice calls are still important and SMS usage increases constantly. Let your customers to interact with you by replying to your toll free or regular SMS message and voice calls.
Use case highlights
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  • - Two way SMS
  • - SMS enabled DID numbers
  • - Programmable IVR

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