Text to Speech vs Prerecorded Messages in IVR

There are pros and cons using TTS or prerecorded messages in Interactive Voice Response systems

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In News

2019-03-18

By:Aivis Olsteins

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

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In News

2019-03-15

By:Aivis Olsteins

Intelligent Interactive Voice Response

IVR systems can automate lots of routine tasks and increase customer satisfaction if properly implemented

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In News

2019-01-25

By:Aivis Olsteins

Using RESTful API to send text messages

Discussing practical implementation of letting your clients send text messages via your own RESTful API

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In News

2018-11-01

By:Aivis Olsteins

Voice API call with SIP UPDATE message

Some carriers may request that the callers update their SIP sessions at specific intervals

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In News

2018-08-01

By:Aivis Olsteins

Sending Two Factor Authentication (2FA) codes by SMS API

SMS text is still preferred and easiest way to send Two Factor Authentaction credentials. Here is how to do it with API.

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In News

2018-07-31

By:Aivis Olsteins

Voice Callback via API

API can be used in the applications like outbound call centers and callback

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In News

2018-05-28

By:Aivis Olsteins

Use case: automated voice call with users response on multiple choices

API can do more than just to play a voice file to the user. Here is an example of interactive voice menu with results collection.

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In News

2018-05-25

By:Aivis Olsteins

API voice call with SIP Identity and Privacy headers

Most carriers now required properly set SIP Identity and Privacy headers. Here is how to set them in the API call.

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In News

2018-05-23

By:Aivis Olsteins

Two factor authentication API with phone call

Text message is by far most popular method for doing two factor authentication by phone call. But here are some situations where this is not possible and ways to solve it.

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In News

2018-05-15

By:Aivis Olsteins

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