IVR Builder Software

Requirements and components of a modern IVR building software system.

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In News

2019-04-04

By:Aivis Olsteins

Text to Speech vs Prerecorded Messages in IVR

There are pros and cons using TTS or prerecorded messages in Interactive Voice Response systems

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In News

2019-03-18

By:Aivis Olsteins

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

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In News

2019-03-15

By:Aivis Olsteins

IVR for Call Center

Interactive Voice Systems are effective way to reduce workload of Call Center agents.

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In News

2019-03-14

By:Aivis Olsteins

Announcing IVR Builder

It is finally here: easy to use yet powerful IVR building service for everyone

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In News

2019-02-22

By:Aivis Olsteins

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

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In News

2019-02-08

By:Aivis Olsteins

Voice Callback via API

API can be used in the applications like outbound call centers and callback

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In News

2018-05-28

By:Aivis Olsteins

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