Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

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In News

2019-02-08

By:Aivis Olsteins

Caller ID Based Voice Call Routing and Charging

Many operators now charge calls differently based on caller ID. Here is how to set it up in practice.

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In News

2018-10-19

By:Aivis Olsteins

Voice Routing Quick Start Guide

See a new resource in our docementation page: Voice Routing Quick Start Guide

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In News

2018-10-11

By:Aivis Olsteins

VoIP routing part: 4. Least cost routing and beyond

LCR, Quality and priority based routing models may not be enough to build an advanced routing system for VoIP.

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In News

2018-05-08

By:Aivis Olsteins

VoIP Routing Part 3: Quality Based Routing

Another important Routing method based on quality characteristics of the Route

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In News

2018-04-27

By:Aivis Olsteins

VoIP Routing Part 2: Priority based Routing

Continuing discussion on inner workings of routing mechanisms in VoIP, let's discuss Priority based routing

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In News

2018-04-19

By:Aivis Olsteins

Least Cost Routing explained

Least Cost Routing or LCR is integral part of any Telecoms system, including VoIP and SMS. Here is how it works.

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In News

2018-04-18

By:Aivis Olsteins

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