Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

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In News

2019-02-08

By:Aivis Olsteins

Starting SMS Business as an addition to VoIP

What are the reasons to start a SMS business for VoIP operators

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In News

2018-03-30

By:Aivis Olsteins

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