Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

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In News

2019-03-15

By:Aivis Olsteins

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

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In News

2019-02-08

By:Aivis Olsteins

Using RESTful API to send text messages

Discussing practical implementation of letting your clients send text messages via your own RESTful API

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In News

2018-11-01

By:Aivis Olsteins

API voice call with SIP Identity and Privacy headers

Most carriers now required properly set SIP Identity and Privacy headers. Here is how to set them in the API call.

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In News

2018-05-23

By:Aivis Olsteins

API to send voice call via VoIP to multiple recipients

In this post we discuss how to send SIP call to many recipients at a time with only one request and get the result report.

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In News

2018-05-02

By:Aivis Olsteins

Least Cost Routing explained

Least Cost Routing or LCR is integral part of any Telecoms system, including VoIP and SMS. Here is how it works.

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In News

2018-04-18

By:Aivis Olsteins

Technical aspects of starting a SMS business

Protocols and equipment for SMS: SMSC, ESME, SMPP and others

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In News

2018-04-02

By:Aivis Olsteins

How to start a VoIP business

We will discuss some of the basic technical details of the subject.

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In News

2018-03-28

By:Aivis Olsteins

Usecase: After Sales Follow up Call

Another usecase of scriptable telephony engine - an outgoing call.

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In News

2018-03-21

By:Aivis Olsteins

Voice Call Capacity Calculation

How many ports do you need to process 50,000 calls per day? 1000? More? How to estimate it?

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In News

2017-12-15

By:Aivis Olsteins

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