IVR Builder Software

Requirements and components of a modern IVR building software system.

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In News

2019-04-04

By:Aivis Olsteins

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

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In News

2019-03-15

By:Aivis Olsteins

IVR for Call Center

Interactive Voice Systems are effective way to reduce workload of Call Center agents.

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In News

2019-03-14

By:Aivis Olsteins

Types of SMS Services Small and Medium Operators Can Provide

In this article I will try to list SMS services by their type

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In News

2019-02-28

By:Aivis Olsteins

SIP Load balancer on Cloud

Some thoughts about using Load Balancer when placing your SIP services on public cloud like AWS

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In News

2019-02-13

By:Aivis Olsteins

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

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In News

2019-02-08

By:Aivis Olsteins

Intelligent Interactive Voice Response

IVR systems can automate lots of routine tasks and increase customer satisfaction if properly implemented

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In News

2019-01-25

By:Aivis Olsteins

Using RESTful API to send text messages

Discussing practical implementation of letting your clients send text messages via your own RESTful API

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In News

2018-11-01

By:Aivis Olsteins

Caller ID Based Voice Call Routing and Charging

Many operators now charge calls differently based on caller ID. Here is how to set it up in practice.

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In News

2018-10-19

By:Aivis Olsteins

Outbound Voice Calls with random Caller IDs

There are cases where it is necessary to assign Caller IDs from the pool of available numbers: for load distribution

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In News

2018-10-15

By:Aivis Olsteins

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